Our Services

Platform Management

Your site’s best years come after launch

Your own developer, a manager who plans the work, and time set aside every month.

Why Platform Management matters

Your website gets better every time you improve it.

Once a site is built, the job changes. Now it needs care. Our Platform Management Program gives you two people. A Technical Account Manager (TAM) plans the work with you. A Lead Developer builds it.

The same developer stays with your site from the start. They learn how it was built, so you never have to explain it twice. And your TAM makes sure the work lines up with your plans.

This program is built for sites your work depends on. That includes WordPress, WooCommerce, and other web apps.

We know your site

One developer is assigned to your site and stays with it. They learn how it was built and keep notes on it. So when you ask for a change, they already know what it will affect.

We handle the upkeep

We take care of updates, backups, and security checks. We watch the site around the clock and fix small things early, before your visitors ever notice. You do not have to think about any of it.

Steady progress

We set aside time for your site every month. That means fixes and new features both keep moving, at a pace you can count on.

We plan with you

We meet every month to talk about what is next. Then we spend our time on the work that helps you most.

One person to bring things to

Your TAM is who you talk to. Send them the work, the questions, and the urgent things. They know your site and your plans, and they make sure the right person picks it up.

Which plan is right for you?

Plan1MonthlyBest For
Standard$1,950Steady improvements and small new features
Growth$2,925Ongoing work and bigger projects
Premium$3,900Steady development across several projects

1 Prices are in Canadian dollars and do not include GST. Need more than the Premium plan? We can build a custom plan for you.

What you get every month

A TAM and a developer of your own

Your TAM plans the work and is your one point of contact. Your Lead Developer builds it, and stays with your site the whole time. You never get passed around.

Upkeep and security

We run updates, take backups, and watch the site day and night. Problems get caught before they cause downtime. We harden your site so attacks do not get in, and if anything ever does, we clean it up at no extra cost. We also pay for your premium plugins.

Regular improvements

We add features and make the site faster, month after month. The work follows the plan you and your TAM agree on.

Content updates

Send us copy changes, photos, videos, and small settings tweaks. We work through the list every week.

A monthly planning call

Each month we look at how the site is doing. Then we agree on what to work on next, and why it matters to you.

Fast help when you need it

If your site needs urgent attention, you go to the front of the line. Tell your TAM and we start on it right away.

How billing works

We do not bill by the hour. We set aside time for you instead.

We call this a Capacity Reserve. You pay one flat fee each month. In return, your site gets a set share of our team’s time.

  • Your time is never wasted. Nothing on your list this month? We use the time to make the site faster and clean up old code.
  • The time is always there. This is not a bank of hours that runs out. Your share is held for you, so we can answer quickly.
  • One clear price. You pay the same amount every month. No counting hours. No surprise bills.

What we promise

We look after your site as if it were our own. We do the day-to-day work, and we help the site grow. The goal is simple. Your site stays reliable, and it keeps up with your plans.

Need something smaller? If your site is steady and only needs to be kept safe and up to date, our WordPress Maintenance plans may suit you better.

FAQs

What is a Capacity Reserve?

Every month we set aside a share of our team’s time for your site. You pay one flat fee for it. Because the time is already booked, we can start your work right away.

How is this different from paying by the hour?

There are no hours to count or approve. You never have to ask what a small change will cost. We never stop work to fill in a timesheet. You pay the same amount each month.

What if we have no work for you one month?

Your time still gets used. When your list is empty, we make the site faster and clean up old code. That keeps it easier to build on later.

Who will we be working with?

You get two people. A Technical Account Manager (TAM) and a Lead Developer.

Your TAM is who you talk to. Send them the work, the questions, and anything urgent. They plan what gets built and in what order, and they make sure the right person picks it up. You never have to work out who to chase.

Your Lead Developer does the building. The same developer stays with your site, so they learn how it was built and you never have to explain it twice. If you want to talk through technical detail, your TAM will bring them into the conversation.

Will our site get passed between different developers?

No. One developer is assigned to your site and stays with it. They learn how it was built, so you never have to explain it twice.

Do you work on sites other than WordPress?

Yes. We work on WordPress, WooCommerce, and other web apps. The program suits any site your work depends on.

Are prices in Canadian dollars? Do they include GST?

Prices are in Canadian dollars. They do not include GST.

What if we need more than the Premium plan?

We can build a custom plan. Email us at info@wearepixel.ca and we will work out what fits.

How is this different from your WordPress Maintenance plan?

Our WordPress Maintenance plans keep a site safe, updated, and running well. Platform Management does all of that too. It also adds a team that knows your site, plus time set aside each month to build new things.

If your site is steady and only needs looking after, pick a maintenance plan. If your site is a big part of how you work, and you have plans for it, pick Platform Management.