WordPress Security Scans & Monitoring
Run a security scan on the site on a regular basis to confirm there are no known issues and monitor all plugins against a database of known plugin vulnerabilities.
Should there be any malware (viruses, malicious software variants, ransomware, spyware, etc.); or if a site is compromised, we will remove it and clean up the site for no cost.
WordPress Core File & Plugin Updates
Update the core WordPress platform of your site whenever new releases are put out. We also update the WordPress theme if it is purchased or downloaded from the WordPress public theme repository.
Update plugins on a scheduled and on an as-needed security basis. We will monitor plugin changelogs and update them when there are security releases or updates that are required to match WordPress releases.
Reviewing and testing the site after every WordPress, plugin, or theme update to make sure everything is still functional and working smoothly.
Nightly Off-Site Backups
Breathe easy: Pixel creates secure, off-site backups for your site every night and has access to them 24/7. A minimum of eleven total backups are kept at all times: four from the previous four months, and seven from the previous seven days.
Responsibility for reverting to any individual site backups either due to a website compromise, a malfunctioning plugin, or accidental lost content.
Website Uptime Monitoring
You don’t always have time to check your site every day or even every week, but as a part of our WordPress Maintenance Plan we do. We are constantly monitoring, reviewing and scanning your site, so if we see something out of the ordinary, or even something small like a typo, we can jump in and fix it. We monitor the site for uptime and resolve any issues that may occur with it going down (that we are able to control).
Licensed Premium Plugins
Install and configure our standard plugin suite. Some of these plugins are premium (paid), but there are no additional costs to you. Full list of plugins below.
Website Mail & Form Management
We install a premium service called Postmark on site. This means email and form messages are not sent from the same server the site sits on and instead is sent from a dedicated transactional email server. This results in more reliable email sending, with less email ending up in spam. It allows us to trace if emails sent from the site land in the right inbox, and if they are opened.
Google Analytics & Maintenance Reports
Send Monthly Maintenance Plan email reports, which includes:
- What WordPress and theme updates were conducted and when
- What plugin updates were conducted and when
- What backups were taken
- A report on the uptime of your website
- A Google Analytics summary including Visitors, Page Views and Avg. Time (if we control your Analytics account)
Pixel Help Desk, Phone Support & Training
Gain access to the best WordPress help desk on the web — us! Send a support ticket, or pick up the phone and call us directly.We’re here to answer whatever WordPress and website questions you have. We provide you with a direct email address and phone number to reach our team.
Looking to find a new plugin, or researching a new theme? Drop us a line and we’ll be happy to chat with you and lend our expertise. Put us to work and let us do the research and investigation for you. Whether that be instructions on how to upload a file, resize images or just wanting to gain insight on the best options to expand your blog, we’re here to help, provide you with guidance and be your dedicated website support team.
If requested, we will sit down with you and train you on how best to use WordPress to update and manage your site. We can also record your training and provide an instructional video to you so future staff or editors can get up to speed.
Unlimited Content Updates
Rather than having complex pricing models and hourly rates, our active maintenance plans offer unlimited help from our experts. It’s tiring constantly asking to see how much something will cost, or checking how many hours are left on a retainer, so instead just send us the work and we’ll get it done. What’s a “Content Update”? Basically anything that can be done using the WordPress Framework, that doesn’t require custom PHP or HTML. Minor CSS changes are included (e.g. size/font/colour changes).
- Menu aditions, subtractions and revisions
- Digital asset (photo, video, audio) upload and management
- Page content management (addition, subtraction and modification)
- WooCommerce product management (addition, subtraction and modifications)
Google Search Console Revisions
In all maintenance plans we’ll let you know when Google alerts us to indexing issues on your site. On our COMPLETE plan, we’ll also make the necessary changes to fix these problems on your site. That ranges from completing meta tags, adding ALT descriptions, fixing canonical URL issues, adjusting font sizes for accessibility purposes, adjusting your sitemap and various other search engine optimized elements on your site. The complete list of things Google will notify us about and that we can help solve can be found here.
Please note, some things we may not be able to do or are not the best suited to accomplish, such as adding missing product information for store items we don’t know enough about. We’ll work with you to develop the necessary content and make the required changes.